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I know this is a old thread but just wanted to share something. I have 2 of the same model number cameras on my NVR. One of them updated fine with the firmware listed on the Hikvision portal under gen3. Oddly though one of the cameras is on Gen5 firmware even though the model number isnt...

Hello. Did any one manage to solve this? I have the Hikvision DS-7608NI-I2 8P and having same issues. Currently I have just one camera linked to the NVR whick is the DS-2CD2087G2-LU-2.8MM. Which is the 8mp 4 k camera. The problem is with the live view connected via Hdmi to a TV. After a...