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Thank you very much

I am trying to use my old Mac to access my HIKvision cameras on V2.0.0.17 but i can't find a user manual and I can't import my cameras from V1.02.03.02 on El Capitan, anybody find a user manual for Mac, or help?

As soon as the sun pops out from behind a cloud it sets off a Line Crossing Notification on all my HI ik Vision cameras (other than reducing sensitivity) is there any way of reducing these false alarms? (I'm not using an NVR.)

Just wondered if anyone had found a night vision camera that largely overcame the use of (head) torches to see faces and/or car registrations? I currently use a Hikvision DS-CD2385G1-1.

That's done it. i've cleared Cache, Cookies and history. Thank you

Thanks I'll try that

It seems I cannot login to Forum using Chrome (my default browser) I have to login using Safari, can it be fixed?

I have a DS-2CD2385G1-I Network EXIR Turret Camera with only an alarm configured for a 'line crossing'. It is set at 85% sensitivity but it still alarms when a shadow is cast across the line, which I would like to reduce. I would ideally like the sensitivity to be higher otherwise it can miss...

Thank you for responding. I have 4 cameras on the system and none of them are PTZ cameras but I'm still getting that error code on one of the cameras.

I keep getting this message in iVMS-4200 v1.02.03.02 on my iMac, - "Hikvision PTZ Failed Error Code libHCNetSDK.dylib[29]". The video is OK and I receive event notifications HIK-Connect ok, so don't know what it means. Can anyone explain the error code please? The Network Camera is a...

Have checked Hik Connect accounts for all cameras and confirm they are all on the same account. Strangely Gate Camera triggered last night by a spider in front of the camera but nothing since.

I am still not getting Event Alarms on Hik-Connect from 2 out of 4 cameras yet they all seem to have the same settings. Why would suddenly stop and how can I restore them?

Thank you I have upgraded all 4 cameras with this Firmware but I still only get one Camera Alarm on Hik connect. All 4 trigger Alarms on iVMS4200 but then it triggers the same one camera on playback.

I've tried it with iVMS4200 turned off but it does not seem to make any difference. FW Version on the Gate Camera DS-2CD2385G1-I is V5.6.2 Build 190701

Hi thanks for coming back to me. The Line Crossing alarm will maybe alert once then never again. I've rebooted the camera but the last Event on Hik-Connect was 1952 last night but on iVMS4200 there has been 9 Trigger Camera events since.

I have a DS-2CD2385G1-I and the Line Crossing Alert keeps dropping out on Hik-Connect. Alarm Event shows on iVMS-4200 on my Mac but it seems to be drooping out after one or two alarms on Hik-Connect. Should I configure Camera via Safari and IP address or via iVMS4200?