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Hi I have this problem every-time we have an electric cut my 2 cameras lose sub stream and only can view in HD on the app instead of basic. If I log in to the camera directly and restore it works fine but I shouldn’t need to do this everytime my electrician comes to do some work and has to...

Hik notification stop working since 11am this morning? Any one else had this problem

Thanks for replying . If you find out anymore update please let me kno

Same problem very slow notifications has anyone resllved

Hi had my cameras for 3 years now never a problem with notifications recently the notifications are delayed between 5 and 30 minutes. Can anyone help? Notifications come on DVR straightaway but delayed on hik connect app

Hi thank you for your reply. Got it working by doing the virtual host feature. Many thanks for that. One more issue I’ve got is after I got the the cameras working I disconnected the 2 cameras from the Poe and connected it back and get the same issue. Loosing the sub stream. So if I ever get a...

Hi Was wondering if anyone can help? I have lost sub stream on 2 of my 4 cameras. Had this problem before but resolved it by climbing on a ladder and doing a hard reset. But I don’t want to be doing this every time. Can I do a hard reset any other way? Why does this always happen when I...

Hi did you manage to sort it

IOS Basically go on to hik vision website and type in the model of your dvr then scroll to the bottom and there it will say firmware. Loads of YouTube video online to show how to update it

Yep

Sorted it Mate your Dvr needs to be updated with latest firmware. I will see how the next 24 hour goes

Are you running on latest firmware on your Dvr box?

I couldn’t find an older version because I have to download from the app store but I’m using a app called HiLook and it’s working fine.

Thanks mate will do that

Yeh my phone updated it yesterday and been having problem since. Every time I log on to the app the dvr box goes off and reboots it’s self

I’m getting same problem since yesterday if u find the problem can you let me know plwase