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I find the firmware for Hikvision so confusing. I have the DS-7716NXI-I4 / 16P/S (c) but this firmware gives an error 0x05242887?? I am assuming incompatible. Any ideas what the correct firmware is?

OK, and Stream Encryption was the last missing piece. Many thanks indeed Kyle, that's really appreciated :)

Thanks for that link. That's helped but not solved :D I hadn't realised that all my cameras are now running H.265. I am sure they were on H.264 and they certainly worked with RSTP so must have been. I've changed one of them to H.264 and it is showing.. something now... but still not quite...

Nope. Originally it was but I changed it for testing. It's just upper/lower alpha numeric. Nothing complicated. If I set and incorrect password I get prompted to correct it so it appears to be authenticating. I am pretty sure it's connecting correctly but just not showing anything. This is...

Hi All, I have a DS-7716NXI-I4 with firmware V4.61.067 build 220928 On my previous NVR (A K series 7616) I could use the following to access RTSP streams of cameras: rtsp://myusername:mypassword@172.16.20.15:554/Streaming/Channels/1501/ This would show the main stream of camera 15. The...

Indeed.. I was beginning to think it was faulty and I'd have to RMA it.

A little more testing. I tried it with a DS-2CD2385G1-I I had as a spare and it wasn't working on that either. Nothing in the logs to show any kind of detection working. No rules showing at all on any views. Decided to just reset. It took a little while to reset the NVR and the camera but it...

Yes they were both DS-2CD2xx3G0's. All the others are AcuSense cameras :) I will try a hard reset. I can't help but think the backend engine just isn't working right. Thanks for your help.

I've tried it on two different cameras. Neither work. Thinking I may try a full NVR reset :\

Yes I have. I have set it to smallest and largest possible to ensure the trigger. Firmware was updated to: V4.61.067 build 220928 I've also tried moving the engine to Facial.. waiting for it to switch to working, then rebooted the NVR. Switched it back to Perimeter and then waited for it to...

Latest firmware didn't solve the issue. I'm at a loss.

Just as a test, I also tried it with a DS-2CD2443G0-IW. Same as before, set to AI, set to Substream. Setup Intrusion. Nothing triggers. The NVR is obviously not doing the processing. Oh and in case anyone was thinking it.. Engine Configuration is set to Perimeter Protection and shows "Working"...

Hey All, I've got a DS-7716NXI-I4 / 16P/S NVR (Firmware V4.40.810 build 210324) that I am trying to use with an older DS-2CD2343G0-I camera. As the NVR is AcuSense and the camera is not, I have set the "Enable AI by Device" feature to pass smart event processing to the NVR. As the camera is...

Many thanks for confirming on both. Very strange about the keyboard then. I'll keep fiddling. Cheers

Hi All, Just recently upgraded from a 7616K series to a DS-7716NXI-I4 / 16P/S I have a couple of questions. Firstly, this NVR has IO for RS-485. I have an old RS-485 keyboard. Is it possible to get this to work with the NVR? I have DS-2DE5432IW-AE that is setup in the NVR and the software PTZ...

OK, I've sorted it. Thanks for the heads up on checking it on the NVR not the web interface. I was enabling and disabling via the web interface under the section Video>Display Info on Screen then enabling "Enable Dual-VCA" I found an option on the actual NVR under Record>Advanced The option...

I was originally running v3 EUI firmware on my K series, just not the latest version and it was working find on that. Sadly I've tried to put my NVR back to the same firmware when it was working, and it didn't resolve it.

Hi All, I'm running a DS-7616NI-K2 / 16P Previously when checking a camera I have been able to go into playback (this is on a browser, for example Chrome, but browser doesn't matter) and I was able to set a camera to single playback mode, click the event type button and select Intrusion...