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Thanks all - the password worked with "admin" as username. I was trying my email address and also an also the username displayed in ios app!

Thanks - I use a password manager so definitely have all of the password I set up. The password does work to login to my Hik Vision account on their website but it does not work for logging in to the NVR

Thank you so much. And do you know what my login should be to access the NVR from a web browser? When I had the installation, the first login we set up was the HIK Vision account (so email address and a password). Then, during the installation, a further 2 passwords were set up, one was the...

Hi Thanks for your reply. Yes I have opened and closed the app and also looked at my wife's phone and both show the update stuck at 50%. The installer didn't set me up on the PC - said it was more hassle than it is worth. I did manage to get to the login screen using the IP address (which I...

Hi I have 4 colorvu ip camera and NVR (DS-7604NI-K1-4P). I am not very tech savy so only use my ios app. In settings, I notice my firmware wasn't the latest and it gave me the option to update which i did. It went up to 50% very quickly but has been stuck there since - probably a couple of...