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The Draytek is back in situ. The IT chap I spoke to - who previously categorically told me that it wasn't their router that was the problem - told me that his colleague had 'altered' some settings and were in touch with the sat link suppliers but that was all he would say. So you were on the...

Thank you for your help David, it was the settings on the Draytek router which was the issue, I spoke to the clients IT guy who was about as much use as a chocolate teapot but he couldn't or wouldn't elaborate on what the cause was. I asked the client to plug in his old router and low and...

Trying with the DDNS address in place of the public IP also works Re sat link - how would this be different from a 4G connection coming in externally? Really appreciate your assistance with this David

That works, I can connect via my laptop (attached to local router) via VLC player using rtsp://admin:password@xxx.xxx.xxx.xxx/streaming/channels/101 If I connect via my laptop using 4G connection I can also see the stream. I believe the internet supply to my client is via satellite Re 4G...

It doesn't matter which device - laptop or phone - if either is connected to the router then it wont connect. Switch either to 4G connection - connection made. Yes, tried restarting router. Set up another router also - no joy. I probably didnt explain it very well. Remote connection via router...

Yes, done that. Even downloaded Vivaldi browser. No joy. Can a router prevent a device from connecting to a destination it previously did because the destination is 'seen' as altered? (Meaning the local router sees the mac address of the laptop trying to connect to the distant router and stops...

Unsure of model as I have no access to it as its run by an IT company. If I type in the DDNS address on my laptop which is connected to my router (remote from site) gives no connection. If i then hotspot my phone and connect the same laptop to it then I can connect via DDNS - which makes me...

Just tried logging on via DDNS via a router on a laptop which has never connected to the DVR before and it works! So, somewhere something is holding onto a memory of the previous connection. Unsure now as to whether its the laptop or the DVR?

Thanks Phil, it's driving me mad given that I can connect via 4G but not via a remote router. DNS settings are 8.8.8.8 / 1.1.1.1 static IP of the DVR port forwarding set up DDNS configured (again can connect via 4G but not otherwise) Hikconnect works Its very odd. I kind of think it must be...

I fitted the above system some weeks ago, worked fine, clients router was changed to a Draytek and now remote access is not possible via any broadband router although connection via 4G remains fine. The clients IT company suggest its a problem with the Firewall at the remote end? This particular...

I did straight after I replied. Updated and tested - all working remotely now. Thank you! I dont get this problem with Lilin :D I went to the Hik website, searched for the model, downloaded, unzipped, popped onto USB and inserted in the back of the NVR - error message implied that it was the...

Great! Thats reassuring :rolleyes: - I didn't know this. I wonder why something so fundamental doesn't do what it is supposed to? Do I need to upgrade in stages or straight to the latest version? Anything else I need to do other than pop it in and upgrade? I did download some firmware...

Yes, the status shows normal. Its certainly very odd, especially as, like i say, the DDNS works absolutely fine on via IVMS, HikCon or web browser ! I did try a download direct onto the NVR but the message that popped up advised that it had the latest version installed. Maybe this is...

Hi Kyle This one is a Hikvision DS-7604NI NVR Firmware is V.4.30.010 I cannot set up a DDNS connection IVMS-4500 or Hikconnect apps nor can I connect by typing in the DDNS address on a web browser DNS servers 1.1.1.1 and 8.8.8.8 (I have tried using the routers IP address also as the primary...

I have a Hikvision NVR that I can connect to via its IP address with my laptop on the same network. Hikconnect works both on 4g and wifi however, if I try and access the NVR via DDNS either on the same network or another network I cannot connect but as soon as I switch my device to mobile data I...