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Hi there, how do I go about seeing if my ivms-4200 has a new software update , and find the current version ? Thanks

Hi there. I have 3 cameras on my system, and all was working fine. I can now for some reason not get notifications to my phone. All my cameras on platform access are offline and I don’t know how to get them back online. On my NVR ( DS-7608NI-I2 / 8P ) it shows the platform access is online ...

Hi, I am not quite sure what I have done. When I downloaded previous firmware updates it had this symbol Does anyone know how I can get this back, as I don’t know what it’s called. I can only seem to open with the following : Thanks

Hi, I have just installed Hikvision DS-2CD2387G2-LU 2.8mm POE Mic ColorVu 24/7. I currently have Hikvision DS-2CD2386G2-IU AcuSense 8MP Darkfighter turret camera IR & Mic, are there any settings that I should know about that I should turn on or off? Am I ok using the same bitrate / frame...

I have just changed my NVR from a DS - 7640NI-K1/4P to a DS-7608NI-I2/8p. On my old NVR, I was able to view 2 or 4 cameras on my tv monitor at the same time. But for some reason on the new one , all I can get is it switching. Is there a way to alter that? Thanks

Hi, I currently have a Hikvision DS-7604NI-K1, that I will be replacing tomorrow with a HIKVISION DS-7608NI-I2/8P 4K 12MP POE NVR 8 CHANNELS 8 POE PORTS. My old NVR has a Seagate 4TB Hard Drive. I want to fit that to my new NVR, how do I go about wiping it ? Thanks

Hi, I have had two Hikvision DS-2CD2386G2-IU AcuSense 8MP darkfighter cameras for a few months now. They have been fine up until now. When it’s dark and my security light is triggered , it would switch to colour . But it’s only staying black and white. Any ideas why this would be ? Thanks

Hi, I have a DS-2CD2386G2-IU- 2.8MM HIKVISION 8MP ACUSENSE DARKFIGHTER TURRET IP CAMERA. Every time it rains, it’s setting off the intrusion detection. Any ideas how I can overcome this issue? Thanks

Hi, I have a two camera setup,DS-7604NI-K1/ DS-2CD2386G2-IU AcuSense 8MP Darkfighter turret camera IR & Mic. I have noticed that when I playback one of my cameras it seems to stutter when a person comes in view, for a second or so. Any idea what this could be? Thanks

Hi, new to the forum and very much a novice when it comes to cctv. I have installed a two camera system ( will be four eventually ) at my house. I have a DS-7604NI-K1, and two DS-2CD2386G2-IU AcuSense 8MP Darkfighter turret camera IR & Mic set up, via Poe. The issue, is that playback on one...