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Thanks Dan, That clarifies things for me and confirms I was looking in the right place! Best regards, BarneyS.

To be clear, when I return to the NAS, by whatever means, it indicates that it is not formatted.....

Not sure whether to piggy back on this thread or start again but it was a search on this subject which brought me here, it could bring some relevant info in. I completely understand that I am flogging obsolete horses here and that I probably fit into the irritating category of interested...

Hi All, Just by way of closing out; All my work on this had been over a remote connection (teamviewer) whilst I was searching for information. I visited the property with the camera over Christmas time and did a full reset (via web interface), started from scratch and was then able to add to...

Hi macman, it was, as you may have guessed a second hand purchase from my former employer. It was in a batch of 4, similar but not the same PTZ cameras, I have got them all up and running no problem, just this one that I think is set the same as the rest, that I cannot get to play ball. Not...

Hi Dan, Thanks for coming in on this. I hadn't tried unbinding..... but I have now. The pop up I got was 'the device is not bound' (slight confusion, the first time I thought is said is 'not found' !) Tried to add again in the Hik-connect web app and the message is 'The device is offline. No...

Hi macman and all, My understanding is that the 9 digit s/n is the last 9 on the model/sn on the camera's portal? This was how I found the numbers on the other 3 cameras I have, that I have been able to add and they have been no problem. I have also tried every combination of the numbers on...

OK, to update... there is no progress and I would be really grateful if someone might be able to have an opinion where I am going wrong. For firmware I have followed steps here...

Hi All, I have been working for six hours or so on getting a camera linked up to Hik-Connect and shared as I need it. Having terrible issues with: a) The device is offline. No search result is found (It isn't, I can see it any which way but Hik Connect cannot) b) Update firmware file, I have...