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Ok - I've fixed it. And it was probably something I should have checked initially. I logged onto my home router to check which IP address the DVR was connected on (it's actually connected via a TP link booster into one of the ethernet ports). The port was different than the one in the listed in...

Hi @Dan - sorry for the delay. I have got the SADP tool up and running and it confirms the gateway is correct. It makes sense that is all ok as I can still access the cameras and the DVR (watch and download clips) which I wouldn't expect to do if that IP was corrupt. This makes me think it must...

Hi @Dan - yes. When you click on Remote Configuration it brings up the Processing pop up box but then hangs for a couple of seconds and generates the .dylib error code in the bottom right of the screen.

Thanks for the response @Kyle I've checked the firewall settings and they are fine. How do check the firmware version on the DVR and the gateway address ? I obviously can't get to the device via iVMS but I can get to settings on the device via the phone app. Thanks

Hi - if there are no easy answers to this - how straightforward is it to delete and re-add the device ? Thanks

Hi - I'm new to forum and relatively inexperienced with HikVision etc so please be gentle. I had 4 cctv cameras and DVR fitted over 12 months ago with the accompanying iPhone HikVision app and iVMS 4200 on my MacBook. All has been fine and I am ok updating the 4 camera etc via the 4200 to move...