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You were correct, after getting in touch with Tech support at Hikvision, I was informed that since I purchased my NVR through Amazon and not an authorized dealer that I would have to go through Amazon for help. Good news is there is a way to reset the camera password, bad news its not super...

I did connect the camera through my router and I powered it by 12V adapter and I can see it in SADP, is this a way to reset it?

I bought the new NVR off of amazon, does that still count as buying from HIK?

The old NVR was DS-7616NI-E2/16P

The part number for the NVR is DS-7616NI-Q2/16P, and plug & play is selected and yes the same menu where you choose Plug & Play is the same menu where im entering the password. The passwords I'm entering are the ones I have created in the setup for the new NVR, I honestly don't remember what...

Hello everybody, I Just got a new NVR Model: DS-7616NI-Q@/16P and I'm using 8 Hik cameras Model: DS-2CD2342WD-I. I have been using these cameras for about 2 years with an older model NVR from HIK and everything has been fine, recently we decided to get a newer NVR which is the one I listed...