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With a firmware update to version 1.4.0 you can set it differently to previous models. For example it can be triggered between a low and high. So between 10-20 degrees. Either side there would be no trigger.

Latest app update seems to have resolved this issue thankfully!

Thanks I’ve spoke to a couple more users, they have the same problem.

I have only tested on iOS. I’m also getting the issue on playback too, now. I can get further information soon but it seems quite random. I could have a set of 4 cameras on one site which are identical but it will only go green for 2 of them.

Yes I am. I hoped this would solve the problem but it didn’t.

Hi all Since the most recent update to HPP (Version: 2.3.640 Update at: 2023-08-18 10:20:22), some of my managed sites now show up as green on live view. Playback is fine. It works fine in Hik Connect and the browser. The app update may well be a coincidence. Some sites it is all cameras or...

Unfortunately it is not possible to update devices which says "too low". I have been in talks with Hikvision on a number of times about this as its ridiculous. The only way to update is to return the product for a manual update via serial port (so I am told). Seems a bit of a flaw considering...

I might be wrong but the file name can’t be changed as it doesn’t accept it. Download it and keep the file name as it is with the .tar ending. It looks to be the wrong one too

There is a firmware update on the EU portal to 1.4.0 which might be worth trying by updating on the browser manually. However mine are all 1.2.0 with no issues. I have around 40 installed in various locations.

What firmware version are they running? Are these the standard ones? (Not shock) I’ve only ever had smoke detectors go offline personally.

Hi I’ll try to help where possible. You can disable the app alerts relatively easily. Notifications changed a lot in the 1.2.9 update so assuming you are on that. If you can login as admin and go to the admin user, you will see notification checkboxes. Untick “panel operation. Image attached...

Hi Does anybody have any experience with ethernet over coaxial extenders? I have taken over an install where one is used. Never used them before but every few weeks the extender needs rebooting. Are they not reliable or does the extender perhaps need replacing? any advice appreciated thanks

None of that was relevant in the end. For some reasons several settings had reset to defaults meaning the port was incorrect. Even timezone had changed.

Hi all For some reason I can no longer access the settings (cog) via the app. It’ll time out and ask for my login. Nothing has been intentionally changed within the settings. I also can’t view in the browser. Port forwarding still remains setup. I can see live view and playback no problem...

Hi all Been experimenting with time servers. Seem to be getting differing results. DNS being used is 8.8.8.8/8.8.4.4. Time server uk.pool.ntp.org 60 interval. I have the Hikvision ax pro linked to the Hikvision NVR. So what is happening is I am getting an alert of an alarm via ax pro which...

Thanks for the replies!

Hi all Slowly learning with networking and struggling to get my head around subnet masks. My router is defaulted to 192.168.1.64 - 192.168.1.253. Subnet is 255.255.255.0. I want to change the above to 172.32.x.x. However it won’t allow it… it will allow 172.16.x.x What am I doing wrong and...

Here it is.

This has got progressively worse for me. It’s very frustrating and Hikvision support have been very unhelpful. Videos now fail to play more so than anything. With the odd one showing the previous days footage. Everything is fully up to date. I did find a pdf regarding failed videos and...

I have asked Hikvision for the change log and they sent me the 1.2.8 changes. Still waiting on that. Out of interest what bugs do you have for comparison with mine? Do you have smoke detectors at all? There is quite a lot of obvious changes with notifications and some small areas moved around...