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Thanks again jb system is now fully updated and working fine.

Hi jb thanks for the help i currently downloading them all using edge i just type in hikvision portal and it came straight up. Again thanks for the help.

Thanks again jb but when I click on your link it still displays file path does not exist, I'm using chrome would that matter? Should I try something else? I can see it works for you because of the screen shot you posted but not for me any ideas?

Thanks jb1970 I've been on the portal and just displays software no firmware, it just shows file path does not exist?

I cannot seem to find any firmware updates for my ds-7716ni-i4/16p nvr on the hikvision website, i am currently running an old firmware v3.4.95 build 1700626, I spoke to tech support yesterday and they said they would send me a link to find them but still waiting, I know its quite a few updates...