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I opened a support ticket but after 3 weeks they replied that after some tests at their side it is working fine, it reconnects properly and it's probably my faulty connection (of course ds-kv6113 is the only device in my network that is having issues with it...).

Just to clarify - with WiFi also 2,4 GHz vs 5 GHz. I had to force my phone to use 2,4 GHz to complete configuration.

Well stupid question - are you on the same WiFi and subnet? That caused me some problems a while ago. Other thing to check - try to connect with HikConnect on your mobile. This is how I do it to get this work again (three dots by the device - settings - network configuration). If you don't have...

Honestly speaking I didn't think about this because it worked with no issues with version B. I changed this and will see what happens.

I have the static IP assigned on my router to the door station so DHCP checkbox is disabled in the configuration UPDATE: I just went to my router settings and forced door station to use only 2.4 GHz (actually it uses only 2.4 but I just wanted to mark this on the router). After that - door...

Exactly, I'm also hearing the busy tone when it disconnected. I don't think that's related to a long press by the user. To put the device into the AP mode you need to press it until the button starts to blink white. If you don't press long enough it will just make a regular call. Anyway, it...

Hi all Recently I bought DS-KV6113-WPE1(C) doorstation as a replacement for DS-KV6113-WPE1(B) that stopped working and from day one I'm constantly having an issue with disconnecting from WiFi. It happens every 1 to 3 days. Only thing that I can do fix this is to put the doorstation into the...