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yeah agreed - although, the popup doesnt happen everytime and then the two-way audio is OK

I retried this early - adding privacy mask to my camera. Tested 4 x times using Hikconnect, twice 2 way audio appeared to work ok, twice it started then got a popup error on Hikconnect saying "the device is in privacy mask status"

same here - I have updated to V5.02.008 build 240425 and can confirm I can activate the strobe and siren on my 2347G2H/LISU/SL. I will re-enable the privacy mask that previously stopped 2 way audio and report back.

I did some further testing as I was pretty sure it wasnt working at some point. What I did find and maybe this is a 'feature' - is that if there is a privacy mask set then two way audio doesnt work.

Hi, I have a related query here - I have the 2xx7G2 cameras so have acusense - I also have an M Series NVR (DS-7608NI-M2) which you mention above, also supports acusense. I've seen recommendations elsewhere on this forum to switch off acusense on the NVR if your cameras have it (saw an AI...

I get this (but on my M series - DS-7608NI-M2) where 2 of my 4 cameras randomly stop pushing notifcations to hik-connect. The way I get it to work again (temporarily) is to disarm / arm all cameras then I get push notifications from all 4 cameras - Not sure if this is a reported bug.

Hi - I tested again using the channel and it worked. I am sure I tested before with channel but recently I had been testing using device - like you say, very confusing. Thanks for all your help on this.

So icons are coming up but get operation failed when trying either the strobe or alarm icon. a defog icon also appears - I can access that setting OK.

Yeah - its on the hik-connect app. Doesnt work to either camera - I've had a trawl through the settings and there doesnt appear to be anything obvious that would enable / disable audio. I've mentioned on another post thought that I dont have icons in hik-connect for turning on / off the strobe...

Ah ok - back to square one then for now. BTW I did check the 2-way audio when I had changed one camera's platform access and it still didnt work. I'll revert ir back to ISUP and I guess I'll have to wait for hik-vision to fix via software update as having two cameras exactly the same (and...

I may have found something - what I hadnt done is logged into each camera and setup platform access. It was set on the NVR. I've just picked one camera with the strobe / audio feature and under network, advance, platform access it was set to ISUP. I've changed this to hik-connect, then I've...

To be honest, I am not sure - an installer put the cameras up, NVR and basic setup. I did all the config for alerts, triggers etc. I do get a push notification when an alert it triggered - 4 cameras in total with a mix of intrusion detection, line crossing - all send push notifications...

Thanks, however, I only have the icons I mentioned. See attached.

Hi apologies, I was away for the weekend and stumbled across this thread so initially was curious whether the OP had resolved this issue. I was unable to check my firmware versions so should have waited til I got home to be able to provide them. DS-7608NI-M2/8P - V5.02.006 build 240328...

Hi Were you able to resolve this problem? I have two new cameras 2347G2H LISU/SL, both on the latest firmware and an M series 7608NI-M2 Clicking the mic button in Hikvision and it appears to go into two way audio but no sound, tried on both cameras. Using the latest Hik-connect app on android...

Thanks for your help and advice. I've set all cameras (2 x 4k, 2 x 2K) as variable, quality=highest, 25fps. I have continuous recording and a 6TB drive so thought I'd try setting to highest initially. The max bit rate is greyed out, understand that is because I am using 265+, although the...

Looks that way - I dont have a problem loading all 4 x main streams in iVMS. My cameras are all set to constant bit rate so the video quality is fixed (greyed out) on Medium. The installer set it up like this and I will do a few tests with variable rate / quality.

Hi - it was a new system installed over the weekend - all were not the latest versions hence I upgraded without doing much pre-testing so I can't say if the problem was there before. Apart from setting up things like platform access, events etc I havent tweaked any of the network settings...

Sure - cameras are all V5.7.15 build 240201 NVR is - V5.02.006 build 240328

Sorry to bring up an old(ish) thread but as a new Hikvision user as of the weekend I'm experiencing the same or similar issue. I have 4 cameras 2 x 4K (2387G2H) 2 x 2K (2347G2H) Connected to a M Series - DS-7608NI-M2 All running the latest FW and the NVR is connected to a 1GB switch, same as...