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I think it's time to return the device. I also did a 'Default' reset. But the device reboots itself occasionally, the 3rd stream fails over RTSP with HTTP 500, and the privacy mask keeps resetting. (I'm using an identical POE injector that's been powering my other Hikvision flawlessly for 4...

Thanks! I've used iVMS 3.11.1.6 to clear the masks and created a new one. It's been 10 minutes and it's still there. Fingers crossed :D

Does this give you all the info you need? Thanks

Hey thanks for the reply No NVR. It's G3 I believe I'm setting it in Edge and Firefox. I've tried single masks, small, large. All disappear in minutes. I also set it then logged out in case it was the browser session resetting it. No dice I've got ivms installed on my windows pc. Are you...

Hey, I got a DS-2CD2346G2-IU off eBay, running V5.5.820 (I upgraded it) It keeps turning the privacy mask off, after 1-5 mins setting it. A little bit suspicious, but you know, bugs happen.. :D Is this a known fault, or is it more likely that I have a broken/dodgy/hacked camera? Cheers!