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Hi guys, my CCTV is playing up and I'm only able to view via local wifi connection. The NVR is a DS-7604NI-E1 / 4P/A Any thought would be great as its driving me mad. Many thanks :)

Hi Dave, I just reset the NVR and setup Hik Connect again and its all working great! Really appreciate your help. Have a good weekend! ;)

I've just tried the following David, (it didn't resolve unfortunately) have I entered the information into the correct area within the NVR?

Thanks Dave and yes that was my understanding also. I already had an account created when them so simply scanned the barcode and the account became live. However only locally. I'm guessing that some old setting are still floating around and causing issues. I'll have a hunt and might just reset...

Also just a thought... if I were to purchase a new router that allowed port forwarding would that solve my issue or would I be no further on due to the private IP address? Thanks

Morning Dave, thats a great shout and I really thought that would have solved my issue but unfortunately the cameras are still only displaying whilst on the local network :( Does anyone reading happen to know if the Hik-connect service can be set to work via a private IP address? Or anyway that...

Thats my sole connection for the property via a 4G antenna. It works well (other than that CCTV) and nothing else is available worth considering. I'm pretty confident that 3 will be of no assistance as they do no like there phone sims being used in routers. Is it worth me shifting cameras to...

Hi David, I've just searched my IP in google but not really sure what I'm looking for with the returned results. I'm sure the issue is as you suggest and I'm just hoping there is some kind of workaround. The reason I'm using a 4G router is that I live in an area with very poor wired connection...

Hi there David and many thanks for the reply. Appreciated! Thats correct it is a 4G router and I'm using a 3mobile all you can eat SIM. i guess this has a private IP address? Are there any work arounds so I can get the cameras working. I'm 99% sure that I had them working previously via...

Hi all could someone please help me I own a Huawei B528 and have some Hikvision CCTV cameras. I'm unable to view the cameras remotely via my phone. I've setup No-IP and been in touch with there support. This is where I am up to with support at NO-IP.com: So what we've done up to now is...

Hi guys, I’ve been wrestling to setup a couple of hikvision cameras to a ds-7604ni NVR and have ‘almost’ got them working by updating the NVRs firmware. Things are fine locally and working when connected to wifi. However when out and using iVMS-4500 I can not view? The alert notifications are...

As always Kieran, great knowledge and thanks for the help. I will take a look over footage and hopefully get a result.

Kieran, just one last question as I would really like to find these people on the CCTV. I believe that they must have been looking at my house during the days before the break in. I have motion detection set on the particular camera and wondered if it would be possible to review only triggered...

Thats what I thought Kieran. The theft took place at night and the faces are very visible. So just wanted to be sure that I wasn't missing anything. Thanks again, you've been a great help!

Kieran, thats great thanks for the help. I trust that the files found in these folders are the RAW files and not resized / compressed? IE. theres not a better quality version accessible elsewhere? Thanks, Devs.

Hi all, I wondered if you could help me. I've just had my house broken into for car keys and the police are asking to see the footage. Where does the online web viewer download the footage too? Any help would be great. Many thanks.

Hi Kieran, I've done as you suggested above and the reinstall fixed the problem. Really glad its sorted and thanks again for your assistance! Devs.

Hi Kieran and many thanks for the quick reply. Greatly appreciated! The NRV is set to "Notify Surveillance Centre" I also set to to "Alarm Output" and that worked but the push didn't. I've just checked and the gateway is set to the ip of my router within Network Settings > TCP/IP. Trust this is...

Hi guys, I wondered if anyone would be able to help? I've had push notifications work fine and all of a sudden a couple of weeks ago they have stopped? I do not recall making any changes that would stop them. I've looked at the iVMS-4500 app (ios) and the only strange thing that I can see is...

Thanks, that only change that I made was to turn off the email notification, then it started to work. Strange but happy!