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Hi, Ive just upgraded one of my cameras to the 2CD2546G2. Current version is 5.5.135 200608. Im trying to upgrade to the 5.5.150 200927, but i get a firmware mismatch error. I notice that this variant was not on the change list........ Do i therefore have the latest firmware? I have been...

Hi, I have tried using both hik-connect and ivms-4500 on several android devices all running android 9. Notifications work well until the phone has been turned off for 1 minute, and then notifications get delayed due to android doze feature. Setting the apps to not optimize battery does not...

I have a 716NI-I2 16 channel and have noticed in the logs a POE overload which only seems to occur for one second every hour - appears to be happening at 8 mins past the hour every hour. No cameras drop out, and everything seems to be functioning correctly. Firmware version is 4.1.61. Any...

Hi, Is there an easy way to backup a certain days worth of footage from a DS-7616NI-I2/16P? The only method i have found is to go to the day of interest, select all cameras and use the "crop" tool to select the time period and then export to a usb device. Thanks Andy.

I recently purchased the DS-7608NI-I2 and have a question regarding pre-recording. I have set this to 10 seconds on an event, but when playing back the recorded video, it is clear that it has not pre-recorded anything. The post record interval works fine. I am using event detection rather than...