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    Thumbnails still greyed out for latest Hik-Connect and latest firmware?

    I'm new to Hikvision cameras (just got mine a couple of days ago). I've been able to figure out everything except for two annoying things: I've installed the latest firmware: V5.7.18 build240826 and I have 2 iphones and 2 cameras: DS-2CD2443G2-I(W) 1. Thumbnails are empty in Hik-Connect, but...
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