Cannot connect two way communication on Hik Connect

[gbems]

I am trying to enable two way communication on hik connect
I can here the audio, however when i try to talk to them they are unable to hear me.
I am using hik connect,

Pls can anyone assist

 

[Dan]

Hi @gbems

What camera model do you have and what firmware are you running?

 

[gbems]

I have a Qtron 5mp IP smart auto tracking bullet PTZ 10x zoom microphone and speaker. QT-HD345T-350RM-AI
While I am using a hikvision 4channel POE IP NVR.
I have connected the cameras direct to the NVR, using their default ip addresses and I have connected the Nvr to the network using static IP.

 

[gbems]

Hi @gbems

What camera model do you have and what firmware are you running?

Hi Dan,

I am using a QT-HD345T-350RM-A1 5MP smart auto tracking ptz IP camera with microphone and speaker.

I have connected the two cameras to a 4 channel POE hik vision NVR using their default IP address. I have connected the NVR to the network using static IP.

 

[Dan]

Ok, it is unlikely you will be able to use the 2-way audio function of a 3rd-party camera, especially when accessing through the Hik-Connect app, as it is likely connected using the ONVIF standard which does not support all functionality of 3rd-party cameras you may not have control of audio while connected this way.

Below is our forum guide on setting up audio on a Hikvision camera, I would don't know your camera brand so I am not sure how audio works on those cameras but I would definitely recommend logging directly into the camera and check audio settings are set correctly in the camera.

How-to: - How To Set Up Live View & Playback Audio on Hikvision Cameras

There is a small selection of Hikvision cameras that support some sort of audio - audio I/O, built-in mic, 2-way audio - but on multiple occasions, customers have come back to us saying they are getting no audio on live view or playback. So to avoid this problem in the future we are creating...

www.use-ip.co.uk