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Hik-Connect Hik-connect app shows device offline

shohag05

New Member
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While I connect wifi to the same router that connecting with the hik device it shows online.

But it shows offline when connected to other wifi as well as mobile data.

Help me.
 
Can you please provide some additional information about your devices, configuration and the problem you are experiencing?
 
As above need additional information, have you put the WAN ip and depending on model may need port forwarding on router to view externally.
 
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