coffeeKing81
Member
- Messages
- 13
- Points
- 3
Hi guys,
I’ve had amazing information & help in the past when I first set my system up in August & was hoping if someone shed some light please as I’m
Now at the end of my tether. Is hik connect down or is it just me?
The system I am running is the following:-
DS-7608NI-M2/8P
4 x colour vu DS-2CD2387G2-LU
Since having the system set up over the last few months hik connect via the iPhone app has gone down a few times but always came back on itself.
Last month it went down for a few days and re connected after a re boot, a month later and it’s been down for a few weeks.
I have re booted the NVR & my internet router several times & unlinked and re linked with hik vision several times.
I have tried to problem solve as far as I can I changed the DNS & alt DNS to what is recommended & changed the IP address to as high as I think my BT router allows.
I am still getting hik connect status as unlinked with the following connection error:- Offline(0xe0000105)
Obviously we want the app to work as it gives you alerts but is there an app we can access the NVR though that’s better than the kill connect app.
Your help would be greatly appreciated as we are now concerned that we have wasted allot of money on a system that has a really poor app as our NVR & monitor are in our loft.
I have attached a picture to what my settings previously were & had been working to what I have changed to with no change to getting connected. The first pic is what my settings were and the last pic is what my settings are now.
Thanks and kind Regards
Andy
I’ve had amazing information & help in the past when I first set my system up in August & was hoping if someone shed some light please as I’m
Now at the end of my tether. Is hik connect down or is it just me?
The system I am running is the following:-
DS-7608NI-M2/8P
4 x colour vu DS-2CD2387G2-LU
Since having the system set up over the last few months hik connect via the iPhone app has gone down a few times but always came back on itself.
Last month it went down for a few days and re connected after a re boot, a month later and it’s been down for a few weeks.
I have re booted the NVR & my internet router several times & unlinked and re linked with hik vision several times.
I have tried to problem solve as far as I can I changed the DNS & alt DNS to what is recommended & changed the IP address to as high as I think my BT router allows.
I am still getting hik connect status as unlinked with the following connection error:- Offline(0xe0000105)
Obviously we want the app to work as it gives you alerts but is there an app we can access the NVR though that’s better than the kill connect app.
Your help would be greatly appreciated as we are now concerned that we have wasted allot of money on a system that has a really poor app as our NVR & monitor are in our loft.
I have attached a picture to what my settings previously were & had been working to what I have changed to with no change to getting connected. The first pic is what my settings were and the last pic is what my settings are now.
Thanks and kind Regards
Andy
