hikvision IP camera Connected but no recording appears in exacqvision NVR

[kargaburun]

Hello all,
We have an hikvision IP camera conntect to exacqvision. Everything looks ok but there is no recording.
Is there a setting that I need to do on the IP camera configuration?
Schedule is set with motion recording in the Web control panel of the camera.
Any help would be appreciated.

 

[Kyle]

Hi @kargaburun - just to confirm, have you set up motion detection on the NVR / VMS as an event for that camera?
We're not familiar with exacqVision, but you normally need to have motion detection set-up to trigger the motion-based recording.
You could test continuous recording too, to rule out any further compatibility issues.
Also, make sure your camera is using the latest firmware, as this often resolved third-party compatibility problems.