Needing help with Hikvision NVR not recording accordingly

[Jon Sam]

Hello Users

I am a new guy just bought a Hikvision NVR DS-7604NI-K1/4P and DS2CD2155FWDIS28 DOME CAMERA a week ago .

First the technician have set the NVR on MOTION DETECTION for recording and I noticed on my pre recorded videos files are not recorded on MOTION as it should ,because the next day after installation and I checked the prerecorded file didn't record my family entering into the car and driving off to school, the next file was my car already parked up without seeing anyone exiting the car and entering the house.

Therefor I gathered something is wrong so I asked the technician to set it on continuously recording next day and he did.

same problem no solid bar at the bottom of the page to indicate a recorded video file. shattered files on the Bar. Contacted the technician again to check and he did that. but nothing work. same problem.

Live view is perfect.

yesterday 1 typical hour showed on the recording bar just broken 8 broken files each file contain about 5 seconds of recorded video (photo attached) instead of a continuously recording.

contacted the technician yesterday now he is busy don't have time for me and he told me to contact the Hikvision technical hot line which I did and they told me would not speak to me because I am not a Hikvision member.

Now I am stuck with hundreds of pounds of not fully working products.

Is there anyone can help me please ? I wanted to know why is my camera won't record according to the setting. The basic setting is done as far I know of.

Is that a setting problem?
Is there a faulty device?

 

[Magic919]

It all looks like my working system. Might be worth a check in the advanced settings of the schedule, but can't imagine what might be wrong there.

Standard advice would be to turn it off then on again! Check the NVR firmware is current in case of a bug.

Are the recorded files times of motion detection?

 

[Jon Sam]

It all looks like my working system. Might be worth a check in the advanced settings of the schedule, but can't imagine what might be wrong there.

Standard advice would be to turn it off then on again! Check the NVR firmware is current in case of a bug.

Are the recorded files times of motion detection?

thanks for ur advice pal.

Turn it off a few times before and still the same. Just got worst. all recording gone

It was on motion detection in the first day only 9-6-18. since then on continues record, the record videos files are getting shorter and smaller


Did your system worked from day 1? was any adjustment needed after installation?

 

[Magic919]

The NVR defaults to continuous recording, so mine 'just worked'. Can you try switching the network cable to another of your NVR ports. If it's been left alone, it should just record 24/7.

 

[Jon Sam]

The NVR defaults to continuous recording, so mine 'just worked'. Can you try switching the network cable to another of your NVR ports. If it's been left alone, it should just record 24/7.

OK thanks. worth a try

 

[Jon Sam]

It all looks like my working system. Might be worth a check in the advanced settings of the schedule, but can't imagine what might be wrong there.

Standard advice would be to turn it off then on again! Check the NVR firmware is current in case of a bug.

Are the recorded files times of motion detection?

@Magic919 does your cctv recorded audios?

 

[Magic919]

My current cameras all lack microphones. I might be able to dig out one to test.

 

[Magic919]

Bear in mind it will probably not record audio by default. It’s an option in the advanced settings mentioned before.

 

[Jon Sam]

Bear in mind it will probably not record audio by default. It’s an option in the advanced settings mentioned before.

Thanks for that. Yes i am aware and it has been set up for audio streaming

 

[Magic919]

Just tested mine and it does record sound. iVMS 4500 on my iPad plays the sound, but my Mac doesn't seem to want to.

 

[Jon Sam]

Just tested mine and it does record sound. iVMS 4500 on my iPad plays the sound, but my Mac doesn't seem to want to.

Just tried mine and no sound in either laptop and iphone. :-(

Something wrong somewhere

 

[Magic919]

So you hear it when you watch the stream and just not on recordings?

 

[Jon Sam]

So you hear it when you watch the stream and just not on recordings?

Either way no sound at all. Did you plug in any extra external microphone ?

 

[Magic919]

No, I used a camera that has one built in.

 

[Jon Sam]

Thanks again


Is your camera this model?
DS-2CD2155FWD-IS 2.8mm 5MP

 

[Magic919]

The one you mention seems to lack a mic. I used one of the Hikvision cube range, like this Hikvision DS-2CD2442FWD-IW | 4MP Wireless WDR Cube Network Camera

Most of the range that support sound actually need a microphone attached. It’s a shame really. Built in mic is so much easier.