Remote Viewing on HIK-Connect app

[madegwa]

Hi guys....I need help on some issue concerning remote viewing. I have setup remote view on an android phone in Kenya. Remote viewing is working fine on the local phone, but the owner of the building who resides in UK, I have shared the configuration with him from the app. Initially he was able to access, but after a day he can't access. When he tries to click on the camera it shows a padlock, hence he cant view the images from UK. What could be the issue here?
I have attached an image of what he gets whenever he clicks on the camera.

 

[Jami3]

Hi there, this is due to stream encryption.

See this article. Although it is based on IVMS4200, the principle is the same. He just needs to double tap the padlock then enter the encryption key.

Hikvision IVMS-4200 - Stream is Encrypted

This is also known as the verification code, which is an extra layer of security to prevent malicious actors from remotely adding and viewing your cameras using the QR code/serial number of the device. This guide relates to Hikvision cameras running

helpdesk.spycameracctv.com

 

[Kyle]

Hi @madegwa

As @Jami3 says, you'll need to enter the encryption key to view the stream, you set this up yourself on the NVR's or camera's web browser interface, by going to [Configuration>Network>Advanced Settings>Platform Access] and setting it in the Stream Encryption box.

Then, go to [Configuration>Local] and enter this encryption key in Live View Parameters:

Many prefer to disable the stream encryption entirely, but this can only be done on the NVR's local interface (via a directly connected monitor), by going to [Configuration>Network>Platform Access].

Finally, do disable the stream encryption in the Hik-Connect app and get rid of the padlock, you will need to touch the three dots beside the device name to open its settings, and then turn off Image and Video Encryption. You'll need to enter the encryption key in order to disable it.