Hik-Connect Unable to register NVR with Hik-Connect?

[devnull1]

Hi All,

I am helping my friend set up a Hikvision NVR and cameras that he bought (used) recently. We performed a factory reset on the NVR, added the cameras and can access the feeds locally. However when we try to register the NVR via Hik-Connect we receive a login prompt for the previous owners credentials. We have tried, unsuccessfully, using the credentials that were provided to us and would like to ask if there is any way to get the NVR's association with the previous owners account removed?

NVR: DS-7604NI-K1/4P
Firmware: V3.4.103, Build 181226

 

[Kyle]

Hi @devnull
You'll need to use this guide to unbind the NVR from the previous owner's account:

How-to: - How to Unbind a Hikvision Device using SADP on a PC

Unbinding a Hikvision device is not something that is required all that often, in most cases you can do the unbind from within the app. There are though some rare cases when the user does not have access to the Hik-connect account that the device is bound to, for example, if you have purchased a...

www.use-ip.co.uk

Scanning the QR code on the NVR's platform access page in the app sometimes lets you unbind it too.

Then, you should be able to add it to your own account again by following these steps:

How-to: - Part 12: How do I view my Hikvision IP camera on a mobile device or tablet using the Hik-Connect app?

One of the biggest draws to Hikvision is the convenience of the free Hik-Connect app, which will allow you to view your devices remotely on a mobile phone or tablet wherever you are, without the complicated setups needed for a static IP, DDNS, or port forwarding. Hik-Connect is designed with...

www.use-ip.co.uk

 

[devnull1]

Thanks @Kyle, I appreciate you help!