Hik-Connect We use iPad for hik connect, but after recent updating of hik connect the hik connect will automatically close?

[smithkram]

hi someone encounter this? we use iPad for hik connect but after updating of hik connect the hik connect will automatically close do you have any solution for this? thankyou

 

[JB1970]

hi someone encounter this? we use ipad for hik connect but after updating of hik connect the hik connect will automatically close do you have any solution for this? thankyou

As mentioned in your other post I'm seeing this on a customers iPad that runs HK 24/7 - crashes to Home Screen after 30 minutes or so. Previously ran seamlessly.

 

[Phil]

Just to add, we are seeing this issue with another customer, and have been working through suggestions from Hikvision UK Tech Support with them for the last couple of weeks.

@Jake has reached-out this morning to see whether their latest suggestions have helped, and we'll update here if we have made progress on this issue ...