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I think the upgrade to V4 will do it for you. If not, restore - restoring has solved similar hik connect problems on other hik devices!

As per the advice Hik support gave me when I had a similar hik-connect problem with my NVR, the solution is to restore the device. This sorted the problem.

I installed DS-KV6113-WPE1 today and updated the firmware to the latest version. When trying to enable platform access, the Enable button is disabled and I cannot enable it whatsoever. Is there something I am failing to do? Firmware Version: V2.1.5 build 200904 The doorbell is hardwired...

I just installed a 100W floodlight and it is causing the cameras to 'band' (I believe this is the correct way of referring to it). Here is an example: These bands slowly move continously down the screen. Although it doesn't cover the entire image, just as much as I have shown in the screen...

Sounds like a similar issue to this thread: Hik-Connect - Hik-Connect Offline Issue with my DS-7732-I4(B) NVR after updating to V4.40.016 firmware? I spoke to Hik support and I was able to fix (in my case anyway) - see thread.

Have you tried restoring? The Hik Support guy quoted restoring as the solution and only suggested updating to the very latest version might work.

I just called Hik support UK and they are aware of this issue. The guy said that the solution is to restore the unit. He also hesitantly suggested that updating the firmware to the very latest might also fix it but he was unsure. Rather than restoring the unit, I opted for updating the...

Any luck? same thing has happened to me, but I only upgraded to V3.4.112 build200604 Although, my NVR model is DS-7608NI-K2 / 8P - so that is also different. Bu the point is, I upgraded to the second from latest firmware and hikconnect status has been offline since.

Sorry Phil, is this better?

I was wondering if anyone can tell me if it is possible to plug the DS-KV6113-WPE1 into one of the POE ports in the back of my DS-7608NI-K2 / 8P (8CH Hik NVR)? I have tried plugging the doorbell into the NVR, the doorbell powers up and makes noises when pressed but the NVR is stuck on...

Hi there, this is due to stream encryption. See this article. Although it is based on IVMS4200, the principle is the same. He just needs to double tap the padlock then enter the encryption key...