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I hope you guys can solve a little mystery for me... In my dotage, I have finally succumbed to my first smartphone (the cheapest decent one I could find on eBay, which was a Samsung Galaxy Z Flip 3). Having long ago added my five Hikvision cameras and video intercom to my iPad, I assumed it...

I'm looking for a POE PTZ camera to give me some visible light in a dark place at the bottom of my garden when motion activated (usually by residents, not intruders). I've found various Hikvision cameras with supplementary LED light but they all seem to emit strobe light only whereas I want a...

After this morning's email correspondence with a Hikvision UK tech support agent, I have jumped off a bridge and will never buy another product from them. Mac owners beware. I have been reading the documentation for the new DS-KH9510-WTE1 and DS-KH9310-WTE1 indoor video intercom stations and...

Trump bans investment in Hikvision, other companies with military links

Why, oh why, did Hikvision obviously not test iVMS-4200 using a bluetooth Magic Mouse? The software jumps around like a demented chicken whenever and wherever the mouse scrolls. It's near impossible to hit the required tab - and 100% impossible to use the eMap function as the map scales down to...

I think I have the same problem in both MacOs and Windows: the preview images when setting up motion events or smart events aren't in the same 16:9 format as the camera feed. So how do you set up zones accurately when the preview image is squashed horizontally?

Even when iVMS-4200 isn't open on my iMac, I can still hear all my camera alarm sounds [how is it doing that?]. This is sometimes useful and sometimes inconvenient. For example, I'm trying to make a Quicktime screen recording on same High Sierra iMac and the camera alerts mess up the soundtrack...

Video: Will thermal cameras help to end the lockdown?

My live view window is cluttered with unwanted coloured rectangles highlighting the intrusion detection zones I have set, and sometimes with unwanted animated rectangles showing movement zones. I haven't knowingly asked for these to be displayed in main view, nor have I activated analytics for...

Yesterday, following instructions from Hikvision, I reset one of my devices (DS-KD8003-IME1 video intercom door station) to default following a firmware upgrade and reactivated it with its new IP address. It now shows up as 'online' in iVMS-4200 both in MacOs and in Windows (running in emulation...

Having downloaded it, I'm trying to install iVMS-4200 v3.2.0.10 over v3.1.1.9 manually in Windows 10 running in emulation on my Mac but I don't have a clue about Windows so I'm stuck at stage 1. The installer says that the User Data Directory already exists and wants to clear the contents...

I'm trying to figure out why my DS-2CD2543G0-IS records more Intrusion footage to my SD card than I specify. I set pre-record to 5secs with a post-record of 10secs but I get over two minutes of static pre-event footage on a calm, evenly lit, critter-free, motionless day. Can anyone tell me why...

My 2nd generation master Indoor Station [a 10in DS-KH8520-WTE1 hardwired to the DS-KD8003-IME1 Door Station] also displays the live feed from six other Hikvision cameras, all of which bar one display correctly. But the feed from my IPC-D640-Z shows the bottom few rows of pixels [approx 5% of the...

I'm disappointed to discover that my DS-2CD2543G0-IS [v5.6.3] throws off an error when I try to configure a concave quadrilateral as an intrusion detection zone (allowing me to avoid some heavy foliage) since it apparently can't cope with reflex angles. Since I can't configure multiple intrusion...

I'm trying to give my son's iPhone access to the Hikvision Video Intercom gate camera [easily done if I import it as an online device or via its IP number] and open/close button [not so easily done - these controls are already set up on my iPad and on three Hikvision slave wi-fi monitors]. To...

The fact that no-one else appears to have reported this makes me question myself but the new version of Hik-Connect displays upside down on my iPad Mini and won't be persuaded to rotate (after unlocking the rotate function). Other apps are displaying fine - and Hik-Connect 4.1.0 is displaying...

Just installed and it's either broken or not fit for purpose imho - but what do you think? The linked clip from my new Hikvision DS-KD8003-IME1 Door Station was taken at native 1080p resolution from a live view in iVMS-4200 (it looks the same in other viewers). I realise that artifacts appear in...

I can't find much (any) information about what this IPC-D640-Z dome cam setting does so any clues welcome. It's outlined in red on the attached screenshot and the options offered are "medium" or "better". I assumed that the video encoding complexity was determined by the other settings such as...

So, my installer set up my new Hikvision cameras and DS-KD8003-IME1 door station using his Windows laptop and password and all was more-or-less working on my Mac yesterday insofar as the door station camera imported fine into iVMS-4200. But today I asked my son to download iVMS-4200 for his...

Q1. Do I need to set up DDNS if I only want to access my system on the local LAN? I'm not yet able to persuade my shiny new Hik video intercom to see my other IP cameras or to sync with the network time clock so wondering if I need to broadcast to the internet. Q2. If I have a static IP would I...