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The new camera was indeed 255.255.255.0 but the working ones are 255.255.0.0

Just changed it and no difference still offline

Hi John I have already tried that route but with no luck, I’m looking now and have just noticed that the ipv4 subnet mask on the two working cameras are the same digits but the non working one is different could this be the problem and if so how do I change it??

Port forwarding

Pretty sure it’s nothing to do with the app, platform access shows offline when the other two cameras show online and whatever I do I can’t get it to change to online

Hi David I use the Hik-connect app, the two working cameras didn’t need anything changing as they worked straight away. the app says the camera is offline as does the web browser when I connect via SADP

Hi David thanks for your reply, yes I can view everything on the camera via pc/iPad/iPhone as long as I’m using the same Wi-Fi network i.e in the house. when I’m out and about I cannot connect to the new camera via the mobile network although the two original cameras are fine and I can still...

Hi all I have two Wi-Fi enabled hikvision cameras, a mini ptz DS-2DE3A404IW-DE-W and a cube DS-2CD2443G0-IW. They are both used Wi-Fi only due to not being able to get a POE to them very easily and they both work great, I had no trouble installing them and getting them working even though I’m...

Hi all planning on having four alarm cameras, how can the alarm be disabled? assume done via the app? do you have to have an NVR? Going to get one just wondered what if one of the kids come home and I’m in a meeting and can’t access my phone, how do they turn it off? four family members, can...

That’s great many thanks for the recommendation

hi planning on 4 DS-2CD2386G2-ISU/SL and pos adding an additional 1, what NVR would be recommended for this set up? Don’t want anything to bells and whistley or pricey

Great info there many thanks

Hi JB1970 really appreciate your reply two of the Cameras are going on a building across a drive way so getting POE there will be a problem, I do however have power and a BT wifi extender disc in there which gives a strong signal; will the camera you have mentioned be able to connect to the...

Hi all been lurking around here for a while and now need some advice please. I would ideally like colorvu turrets in 8mp accusense with speaker, microphone and flashing LED, but aware 8mp is not available yet; darkfighter do exactly what I would like. we live in a very rural area and there...