Thanks for the detailed steps.
I handed over the device, so I have both hik connect and hik partner pro. Hik connect account can see the device, but camera views are locked. ( When I was setting it up, it prompted to install hik partner pro, I did not know that this is not end-user app).
In...
The DVR model is DS-7104HUHI-K1. There is no code or password on its underside. In the Hik-Connect app, when I select dots menu -> settings, I see only this. Can't understand why the screens are different.
I set up Hikvision cameras with Hik-Partner Pro and Hik-Connect apps.
When providing access to Hik-Connect account, the device is shared with corresponding view and playback permissions, however the camera thumbnails are locked and a popup appears with the message:
"Input the encryption...