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So, my Hik account doesn't show doorbell anymore, trying to add all methods but 'online device' will result in complete failure. Method 'online device' miraculously finds the doorbell in status Active, I select, Live view works perfect , no call notifications, Hik-connect platform is Offline...

Funny enough I tried to add the device as an online device. Guess what? It was there. Now I'm back in square #1. Even if I delete it still remains there ready to be added

I checked, there is no such device there, no more

I finally got back on track. However, trying to repeat the procedure you indicated me upfront in order to add manually the unit via its serial leads now to a different outcome. No activation code is being required. Instead message says that "device is not connected to the network, Configure...

Well, apparently this is not over, yet. Once I power disconnected the doorbell my platform connection went offline. I mingled with the network settings and now I ended up by not having control of the unit. Not even wired. Apparently 192.0.0.65 is not reachable, can I factory reset, please...

Thank you for your help

Seems I did it. The trick was found by choosing the 'Indoor station' call type within the configuration of the call schedule (red stripes) AND NOT the 'center' call type (orange stripes). Pretty counter-intuitive since my doorbell setup misses an indoor station

Not sure if this may lead to something but it seems weird to have listed to devices up, in settings

Mute Calls is 'OFF'. Unlike your print screen my Notifications are set to 'Enable'

Now I have the device in my Hik-Connect account. Motion detection properly sends notification to the app but calling fails to do it.

Indeed, I added the device via "online device" method. Thought about it and tried the QR or manual (serial number) but strange enough the Activation code as printed on the back of the device was repeatedly rejected as wrong.

Following installation of the doorbell, NO INSIDE STATION, I cannot manage to get call notifications from the unit in my Android Hikvision connect app. Live View is running properly. Please help., thank you.