Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
There’s little information to go on. Screenshot and post the network settings page that shows the IP address etc and also the platform access page that shows the Hik-connect status. How did you add the device to your Hik-Connect account? If you added it by ‘online device’ that could be the cause, but I’m guessing without further details.Following installation of the doorbell, NO INSIDE STATION, I cannot manage to get call notifications from the unit in my Android Hikvision connect app.
Live View is running properly. Please help., thank you.
According to Hikvision, adding via online device restricts the use to within the local network (that came from Hikvisions UK training guy last week):View attachment 9755 View attachment 9756 Indeed, I added the device via "online device" method. Thought about it and tried the QR or manual (serial number) but strange enough the Activation code as printed on the back of the device was repeatedly rejected as wrong.
Strange. I don't suppose you have the 'mute calls' switched on in the settings for the device?Now I have the device in my Hik-Connect account. Motion detection properly sends notification to the app but calling fails to do it.
I can't fathom how mine works with Notifications disabled as shown in my image. I noticed that it was set to disabled the other day and it's always been that way.Mute Calls is 'OFF'. Unlike your print screen my Notifications are set to 'Enable'
No that's normal. The top entry is the friendly name, the second entry is the devices actual name. When you add the device it's name is assigned to the friendly name automatically but you can change it - mine is just 'Doorbell'Not sure if this may lead to something but it seems weird to have listed to devices up, in settingsView attachment 9760
Yeah you're right, that is counter-intuitive as the thing you have to enable for alerts from camera events normally is to notify surveillance 'center'. Anyway, at least you've gotten it sortedSeems I did it. The trick was found by choosing the 'Indoor station' call type within the configuration of the call schedule (red stripes) AND NOT the 'center' call type (orange stripes). Pretty counter-intuitive since my doorbell setup misses an indoor station
I'm not sure what you've done. There should've been no need to 'mingle with the network settings'. If the unit is power cycled it may take a short time to re establish its connection to Hik-Connect.Well, apparently this is not over, yet. Once I power disconnected the doorbell my platform connection went offline. I mingled with the network settings and now I ended up by not having control of the unit. Not even wired. Apparently 192.0.0.65 is not reachable, can I factory reset, please? Thank you
You should be able to logon to your Hik-Connect account in a browser and delete the device from there. Perhaps it's not letting you add it again as teh device is already bound to your account.I finally got back on track. However, trying to repeat the procedure you indicated me upfront in order to add manually the unit via its serial leads now to a different outcome. No activation code is being required. Instead message says that "device is not connected to the network, Configure network first". then I am asked to initialize the device . Both options presented, i.e. 1 The device is stared or 2 , Turn on Hotspot lead to nowhere. Conclusion is that I cannot add the device anymore (if ever deleted for good...)