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Hi. I did solve it. Because I had switched to a new internet modem I had to set up the port forwarding. I'm in Canada and have Rogers as my internet provider. Here's the link to their site but perhaps you can just the information and apply it to your settings. Good luck! Actually, I added...

Sorry if this has been answered, but I tried to follow other posts, but I think my situation is slightly different. I was using IVMS-4500 on my phone and IVMS-4200 on my desktop, and both WiFi (online) and remote viewing (offline were working). I recently had my internet modem replaced but...