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Thanks!

Yes, I'm using the same email than in the old phone. I also used the option with the cellphone number but not response. I will check in the spam emails Any other suggestion? Thanks a lot!

I have changed my cellphone, after installing the hik-connect app I can access my account. I put the old password in, but it said it is incorrect. I try to reset using email or phone number, but I haven't received any code to continue the process. The application is running in my old...