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I have just sent you one more recording about the original (limit exceeded) problem of this post. I'd appreciate it if you could forward it along with the other video and my descriptions. Thank you very much.

@Kyle, I have sent you a video recording that shows the random reboot issue. Please let me now If you can't get or view the video. Thanks.

Thanks, I will try to capture a video about this random reboot issue.

Yes, I am using 6.3.250.0516 and recording DS-2CD2021G1-IW video to an SD card. I don't have an NVR.

Hi alfaclvi, I have not sent my account details, I guess Whisky did. I can also provide mine if they want to check on this case.

Hello Kyle, I am currently using V6.3.25 and I still get the same error. Besides that, I have this strange reboot issue that I described here: Random Reboot Issue? (DS-2CD2021G1-I(W)) I can provide my Hik-Connect account details to Hikvision Support if they wish to investigate.

I have "C" mark on the camera labels (stickers). I assume they are (C) model. The cameras are currently running Firmware_V5.7.21_240422. I am waiting for a new firmware release. I hope it arrives and solves this problem soon.

In my setup, I have no NVR. Cameras are recording footage to their SD cards. As I stated above, the camera I connect randomly reboots shortly after the live video feed starts. Instead of Hik-Connect, If I use an old version of the HiLook app it works without causing any reboot but this time I...

I have encountered three main issues with my camera setup, which I have discussed in various posts. Here is a concise summary of my findings: Random Camera Reboot Issue: I posted a discussion on this problem here: Random Reboot Issue. The random reboots occur unpredictably shortly after the...

Thanks for your reply, I am currently away from the camera setup. I will try your suggestions when I get to the site. Meanwhile, I installed the HiLook mobile app (5.4.0.0920) from the Android Play Store. The random reboot issue did not occur with this version. It worked very well. I noticed an...

Here is the latest status of my case: Today, one of my cameras had 5 recording interruptions. 4 of them are unexpected interruptions which are probably results of reboots. You can see these as gaps in the timeline: Timeline gap 1 is around 02:15. Timeline gap 2 is at 03:00. This is a scheduled...

I have a DS-2CD2021G1-I IP camera that records video on its SD card based on motion detection. I've noticed that when it starts recording after detecting motion, the video jumps or skips ahead after a couple of seconds of recording. This issue persists even when I switch to continuous recording...

Dear All, I dropped the video bitrate and frame rate on my camera, and the error message "Number of streaming channels exceeded limit. Please stop playing other channels of the device and try again" has not shown up yet. I will report it here if it shows up again. But so far it seems good...

In my case, I encounter the same error message after viewing camera playback for some time on my DS-2CD2021G1-I(W) IP cameras. They are not connected to NVR. The footage is on the SD card. The camera firmware version is: V5.7.21_240422

Could it be something related to the DNS settings of the cameras? I am using 8.8.8.8 and 8.8.4.4. And does it matter if I use CAT5 and CAT6 cables together?

I do not have a static IP address and I didn't forward ports. I can't reach the web-based camera management console unless I am on the same network. When I am remote, I monitor the cameras using the Hik-Connect mobile app. It has the option to format (initialize) the storage. Formatting the...

Does anyone have a solution for this issue? I am also encountering the same error, and it doesn't go away until I restart the camera or format the SD card. I can't restart it remotely when I am away from the camera. I can only format the SD card remotely which I do not want.

There is no specific time of disconnection but I noticed that If I monitor the cameras using the Hik-Connect mobile app less often, they stay connected more. I can confirm that by viewing the timeline in the camera playback. Because when a camera disconnects, a gap occurs in the timeline. And...

Hello again, It looks like the cameras are not rebooting on their own. Instead, they keep losing connection randomly and then reconnect after about a minute. Sometimes they stay connected for hours without any problems, but other times, they disconnect many times in a row. I've noticed that...

Hello, I'm experiencing an issue with two DS-2CD2021G1-I(W) IP cameras. Both cameras are connected to a gigabit ethernet switch, which is linked to my modem. Each camera is powered by a 12V 2A power adapter. I monitor the cameras using the Hik-Connect mobile app. The cameras are using the...