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Hi @Dan thank you so much for taking time out your day to help me out, I appreciate it

Hi @Dan Yeah very strange indeed, but thanks for your help, two more questions when you get a chance 1. Regarding The link you sent me above, am I just best keeping an eye on that month-to-month and checking to see if the firmware is updated? 2. I use a MacBook daily, looked out my old PC...

Hi @Dan Thanks again for the quick response, I appreciate it So neither of them was working, and didn't show any progress, so I rebooted the NVR, then tried to install both files, the new one, and then the older one, both of them got to 75% then closed down and a red circle again with upgrade...

Hi @Dan thanks for the quick response I downloaded that firmware using the link you sent, extracted the .dav file to my desktop, went into configuration then maintenance using Microsoft edge browser, clicked the file and then upgrade, but it shows 0 per cent progress then just comes up failed...

Hi Hoping I am posting this in the right section. Last year I had a DS-7604NXI-K1 / 4P NVR installed along with 3 Hikvision cameras. I had a disagreement with the installer earlier this year, and have since been trying to work out how to maintain and update the NVR and camera I tried to...