ax pro

Hi, At some point yesterday my AX Pro threw up an error on the panel but I can't work out what is causing it. It doesn't clear with a restart, and all it says when it reboots is that there's a panel error. In the panel fault check settings I have Battery Lost, Low Battery, Wifi Lost and Panel...

Hi Ive just setup a Ax Pro (96 devices hub). All is working fine but have a few user questions 1. At Home Arm Setting (icon with person inside the house) I have PIRs and magentic detectors, but not sure what this sets when it's armed. I thought it would just be perimeter so the Magentic door...

As it says in the header, I need somebody to set up my Ax Pro with 2 door stations and door camera in Camberwell, SE London. Can anyone here do it or recommend a local supplier. I have tried but failed entirely :-(

I'm tearing what little remaining hair I have out trying to do the initial set up of an Ax Pro with a door station and two indoor stations (alarm components and NVR to be added later). I hope somebody can help. I can't even get it to factory reset by holding down the reset after some initial...

Hi all, Strange things are happening with my AX-Pro installation. Recently I have noticed that my detectors would be slow to trigger an alarm once passed, and would sometimes require multiple passes before triggering (no double knock configured) and this evening they completely stopped. The LED...

Hi All So the scenario is this. I've set up an AX Pro for the mother in law with a magnetic door sensor on their front door. It's set to automatically arm at 2300hrs and disarm at 0600hrs, and it's just because the father in law has late stage dementia and has started wondering around at night...

Hi Everyone My wireless magnet detector is showing as disconnected so i am no longer able to arm my house alarm. It was fitted over 2 years ago and this is the first issue I have had. I have tried removing battery and leaving for abit and using a new battery but does not help - when i switch it...

Hi there, i'm an installer of hikvision products camera and ax pro, im facing an issue now with the ax pro wireless magnet detectors, they are all flashing orange light im not able to enroll them to the central as the orange light is for a low signal, i don't know how to improve the signal to...

Hi, i reset my AX PRO to factory default ( Hard Reset and create new Password with SADP-TOOL ). Then all works fine. I can access the AX PRO on Hik-Connect and Web Browser with ( with the admin and Password of my Hik-Connect Account ). But when i try to make changes to my AX PRO with the...

AX Pro DS-PWA96-M-WB Firmware version: V1.2.8 build 221219 Not sure if that is the latest firmware or not but I see the a red arrow pointing up in the Hik-Partner-Pro app indicating there is a update. So I go to Maintenance and start the upgrading process (I have updated successfully using this...

Since updating to firmware V1.2.7 the other day I get the following message ‘Please contact the installer to confirm the alarm restoration’ Issue is i am the installer as I self installed and was working perfectly I can manually set each of the 10ish zones but can’t do them all from...

Hi I have installed an AX Pro DS-PWA96-M-WE installed for a client. Initially working fine, but recently there has been an issue with the magnet/shock sensor on the front door no triggering when the door is open. Doesn't happen every time, but if door been closed for some time, when the door...

Last week i bought a Hikvision Ax Pro M packet. Was all working fine with all sensors etc connected to the wifi. I connected the ethernet cable to the Ax Pro and now it is not connection any more to the internet. It disappeared from my Hik-proconnect and Hik-connect. Tried to excess it with the...

This looks interesting, it is the first I have seen of it: