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Hik-Connect Can you please tell me how I connect our HiLook cameras to our new Broadband?

Downing70

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We have a new Broadband provider, can you please tell me how I connect our cameras to new Broadband.
I have the HiLook app on my phone but can't seem to get this to work
 
Do you only have cameras?
Or a HiLook NVR as well?

When you changed broadband provider, did you/they install a new router?
 
Sorry - dropped the ball.
Have you resolved this?
 
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