Hik-Connect Changing my contact phone Number in HikConnect?

[John A]

Hello All,

Can my contact number be changed if I no longer have the old number to verify, or is it a matter of creating a new account?

Many thanks
John

 

[Phil]

Hi John,
What happens if you do try to modify it please?
I'm guessing it sends a text to that old number?

 

[John A]

Hi John,
What happens if you do try to modify it please?
I'm guessing it sends a that old number?

It does indeed, need to verify from old, then new!

 

[Phil]

@Dan has asked Hikvision UK Tech Support whether there might be any way to help you out with this phone update.
We'll update here as soon as they respond to us.

 

[John A]

@Dan has asked Hikvision UK Tech Support whether there might be any way to help you out with this phone update.
We'll update here as soon as they respond to us.

Thank you.

 

[Dan]

Hi @John A

We've had a response back from Hikvision support.

Unfortunately, they've confirmed that the only option if you don't have access to the old number is to delete the account using the old number and set up a new Hik-Connect account with the new phone number.

 

[John A]

Hi @John A

We've had a response back from Hikvision support.

Unfortunately, they've confirmed that the only option if you don't have access to the old number is to delete the account using the old number and set up a new Hik-Connect account with the new phone number.

I thought as much, Thank you Dan!