Hik-Connect Greyed out thumbnails with "Insufficient Memory" written over them?

[Jase]

Why am I getting greyed out live feed thumbnails on Hik Connect with ‘Insufficient Memory’ written over them. But when I click on it, it shows the live feed in the thumbnails.
I have three camera, so three thumbnails. One will be showing live feed and two will be greyed out unless I touch the strum nail on screen, then it’ll show the live feed. (Double click/touch it for full screen view on iPhone 8)
Never had this issue before. Just a few weeks. Hope someone can help.. Thankyou.

 

[JB1970]

Why am I getting greyed out live feed thumbnails on Hik Connect with ‘Insufficient Memory’ written over them. But when I click on it, it shows the live feed in the thumbnails.
I have three camera, so three thumbnails. One will be showing live feed and two will be greyed out unless I touch the strum nail on screen, then it’ll show the live feed. (Double click/touch it for full screen view on iPhone 8)
Never had this issue before. Just a few weeks. Hope someone can help.. Thankyou.

In the Hik-Connect app, try clicking:

Me > Settings and in the Video Playing Settings section at the top, look at "Hardware Decoding Preferred". If it's on turn it off, if it's off turn it on.

 

[Jase]

In the Hik-Connect app, try clicking:

Me > Settings and in the Video Playing Settings section at the top, look at "Hardware Decoding Preferred". If it's on turn it off, if it's off turn it on.

Hi! That’s great. It worked!
Thankyou so much, for taking the time to help me out. Very much appreciated. All the best.