Hik-Connect Hik Connect - App Crash iOS

[JB1970]

So my Hik-Connect app (version 4.10) has failed completely this morning. Opened the app, a brief flash of the splash screen then off. I've closed all apps, rebooted the phone but that made no difference.

When I checked the App Store there was an update for Hik Connect (version 4.11) so I've loaded this to update it, but the result is the same and the app won't open. This is purely an issue with the app/phone and I can still connect to the system and view/configure using Hik-ProConnect.

I noticed a few days ago that although my phone has been working fine and holding charge - in the iPhone X - Settings > Battery. Battery Health is showing "Service" and under Peak Performance Capability it's detailing that the "battery health is significantly degraded and peak performance may be impacted". Hik-Connect has been working normally after this until this morning but I'm wondering if Apple nerfing my phone is the cause...or am I looking for an excuse to get a shiny new iPhone 12 Pro?

 

[JB1970]

Strange. The failure happened while using an app version that had been working for sometime before updating to the latest version. I had to uninstall and reinstall the app - something I've never needed to do before but it's working normally again now. Guess the new iPhone will have to wait...

 

[TEE]

Today 11/3/2021 app crashed on 3 different models of device, reinstalled latest app version but still the same??

 

[Simon Jones]

I'm now getting this exact same problem on my iPhone 11 since the app updated automatically recently!!

Did you ever find a way to sort it if you don't mind me asking?

 

[Ross Ff]

I'm now getting this exact same problem on my iPhone 11 since the app updated automatically recently!!

Did you ever find a way to sort it if you don't mind me asking?

I’m also having the same issue ! Due to the app update, I havnt found a solution yet tried everything I can think off

 

[PCG]

I have the same problem on Android. I have reinstalled and get as far as logging in. Then I very briefly see the front page of the app with my device listed before it crashed 1 second later. Have tried 20 times now. Does anyone have any ideas?