hik-connect app

I have Hik-Connect App (iOS) along with FR Model = DS-KH6320-WTE1 and Intercom (Villa) Model = DSKV6113-PE1. Also, I have 2 Indoor Monitors and Hik-Connect app (iOS). Problem #1 - When someone presses the intercom doorbell, my Hik-Connect app isn't showing a snapshot of the visitor - I would...

Hi, after recent update of my HikVision DS-KD8003-IME1/S to version V2.2.62 build 230204 and DS-KH6320-WTE1 to version V2.2.20 build 23061 I am unable to see snapshots of people who pressed the outdoor doorbell button. I can see the images in the indoor station (SD card works fine) but not in...

Hi Guru's, I have a DS-7608 NI K2 /8P its one of many many NVR's we have supplied over the years, it is on the latest build V4.74.200 build 230522 and has for as long as i have known this device on every firmware it has had gotten the error code offline:0xe002008. Just to weed out the time...

Good afternoon, and first off let me apologise for my lack of knowledge regarding the installation and the HIKVisions products. I am technical, but the friend that has the HIK kit is not :( I'm not keen on delving into the internals until I can work out where to look. The box and cameras are...

Hi, i have a Hikvision DS-2DE3A404IW-DE/W(S6). If i connect via web browser or via nvr i can do all functions ( PTZ, Patrol, Preset-functions etc....), so far so good. If i connect via HIK-CONNECT i can use PTZ-Function but there is no Preset funktion if i tap on PTZ Icon, i can only move...

I have to phones, on Samsung Galaxy I managed to download Hik-Connect from Galaxy Store and it works okay. However, on the second phone (Android too) which does not have Galaxy Store installed I can't install Hik-Connect in any way that is known to me. Official https://appstore.hikvision.com/...

Does the hik-connect mobile app use internet to display when both the mobile & the DVR is in the same network? I have a limited internet connection. So I want to know whether is use the local network or data from my internet package.

First of all, good morning, I would like to ask your help regarding a recorder that I installed recently. Here is the model of the recorder: DVR-104G-F1 What is happening is the following: This recorder has a camera beyond the four he has. This last camera does not work in the Hik-Connect...

I have a site with HikVision setup with many cameras. I want to give view-only access to 5 particular cameras via Hik-Connect phone app to a particular user. I can setup a user on the NVR who only has permission to view the 5 cameras BUT (1) within Hik-Connect the user can still see the...

So my Hik-Connect app (version 4.10) has failed completely this morning. Opened the app, a brief flash of the splash screen then off. I've closed all apps, rebooted the phone but that made no difference. When I checked the App Store there was an update for Hik Connect (version 4.11) so I've...

Hello, new here! Total camera newbie too, with a simple question. I just moved into a home that had a Hikvision system that they left behind, unconnected. I was able to get it going... Cameras are POE (learned all this as I went) plugged into a Hikvision DS-7108NI-SN/P NVR. The NVR is...

Hi, we have four cameras and one is showing as offline. I have a mac so I can't access the account on my laptop so I only use the app, I have no idea where to start, the person we got to install isn't getting back to me so trying to work out how to fix it. Any help would be amazing thank you!

Hikvision have just released new versions of their Hik-Connect App for IOS (V3.7.6) and Android (V3.7.5) - please find the latest Release Notes attached. Here's a summary of the changes: New release Hik-Connect version 3.7.5 (Android 3.7.5, iOS 3.7.6) is released. Main update: New...