Hik-Connect hik-connect for hikvision - unable to enter NVR activation code

[Paolo71]

I introduce myself, my name is Paul. 47 years I live in Switzerland and I'm interested in everything that is technology.
This is the Hik-connect system, at a certain point the notifications were no longer available. As a result he tried to delete the device from the application trying to reconfigure everything from the web interface. As per the instructions, insert nr. DVR serial number, the system finds it, adds it, then asks for the verification code and insert it. At this point the system keeps on communicating that the code is wrong. I state that the code is what you see in (Network-Access platform). Can you help me? thank you Paul.

 

[Phil]

Hello Paul,
Yes, the verification code should be the one that you set on the Platform Access page.

This may help a little:
HikVision NVR "Invalid encryption key" error message

 

[Paolo71]

Hello Paul,
Yes, the verification code should be the one that you set on the Platform Access page.

This may help a little:
HikVision NVR "Invalid encryption key" error message

Tank's, unfortunately my DVR display is different. There is no code. Why??

 

[Phil]

What model DVR do you have?
Are you running the latest firmware?

 

[Paolo71]

Model DS-7604NI-K1 / 4P
Firmware: V3.4.82 build 160914.
It is likely that I have the old version. I'll probably have to update the firmware, right?
Tank's

 

[Phil]

It is likely that I have the old version. I'll probably have to update the firmware, right?

Yes, your "NVR" is quite out of date.
The latest firmware is V3.4.98 - available here:
DOWNLOAD PORTAL

See this post for how to update Hikvision firmware.

 

[Paolo71]

You have been a great help. thank you very much.
Paul

 

[Paolo71]

I'm sorry, just one last question. do I have to reconfigure everything after the update? motion detection etc.?

 

[Phil]

No