I am purely a Home Domestic User with little understanding of the CCTV jargon and no CCTV experience. A friend now overseas installed our Hikvision Digital Video Recorder Model: DS-7716NI-SP with Hikvision about 15 years ago and had all the cameras updated 6 years ago to higher resolution Hikvision cameras.
We have recently uploaded new Firmware as we had problems getting Remote and direct Access via the App due to changing network suppliers etc and couldn’t get the App to work afterwards.
1. We can today get all the cameras working perfectly through the Hik-Connect App version but can’t get Remote Access when offline out of the house.
2. Through all the trouble shooting we have tried when trying to connect through the App away from Home the message we get days ‘Device connection timed out. Please check its network connection’
3. The App has instructions to Scan the QR code from the Platform Access page on the Screen but this QR Code only shows the SERIAL NUMBER for the Hik box.
4. It also instructs alternatively to scan the Bar Code off the Hikvision label sticker on the side of the DVR box but this doesn’t help work either.
5. If it helps for Info, the Hikvision label sticker has NO verification code on it, I don’t know if this is because of the age of the model DS-7716NI-SP ? as a lot of trouble shooting instructions refer to requiring a Verification Code and obviously I don’t have one to input onto the Platform Access page on screen.
IF ANYONE IS ALSO NEAR ST HELENS MERSEYSIDE I AM HAPPY TO PAY WELL FOR SOMEONE TO VISIT TO TWEAK FOR ME TO GET ME ONLINE WITH THE APP WHEN AWAY FROM HOME.
Cheers
Tommy
We have recently uploaded new Firmware as we had problems getting Remote and direct Access via the App due to changing network suppliers etc and couldn’t get the App to work afterwards.
1. We can today get all the cameras working perfectly through the Hik-Connect App version but can’t get Remote Access when offline out of the house.
2. Through all the trouble shooting we have tried when trying to connect through the App away from Home the message we get days ‘Device connection timed out. Please check its network connection’
3. The App has instructions to Scan the QR code from the Platform Access page on the Screen but this QR Code only shows the SERIAL NUMBER for the Hik box.
4. It also instructs alternatively to scan the Bar Code off the Hikvision label sticker on the side of the DVR box but this doesn’t help work either.
5. If it helps for Info, the Hikvision label sticker has NO verification code on it, I don’t know if this is because of the age of the model DS-7716NI-SP ? as a lot of trouble shooting instructions refer to requiring a Verification Code and obviously I don’t have one to input onto the Platform Access page on screen.
IF ANYONE IS ALSO NEAR ST HELENS MERSEYSIDE I AM HAPPY TO PAY WELL FOR SOMEONE TO VISIT TO TWEAK FOR ME TO GET ME ONLINE WITH THE APP WHEN AWAY FROM HOME.
Cheers
Tommy
