Hik-Connect Hik Connect Preset not showing for secondary user?

[zubair]

Just installed a DS-2DE4A225IW-DE S6 to a ds 7608ni i2 8p and as the device is added to my hik connect account, i can see the presets. But the shared users can only use the joystick and zoom functions. Even in landscape mode it's not showing.

Any ideas or fixes?

 

[Phil]

Are you both using the latest version of Hik-Connect?
App Store

Android or IOS?
Both phones?

 

[zubair]

Yes both using the latest version

V6.3.250.0516