"SD Card Exception Error"?

[greenslade007]

I am looking for a storage solution for my Hikvision model DS-2SE7C144IW-AE(32X/4)(S5) that we use as a webcam for our boating club.

The camera manual says it takes up to 256GB SD Card. Each SD card I try it doesn't even register there is one. It just says "SD Card Exception Error" I tried a lower capacity 128GB card but same response.

These cards are straight out of the packet unused.

Any ideas? What am I doing wrong?

 

[Dan]

Hi @greenslade007

Do you only access this camera via the Hik-Connect app? Is there a PC on the same network as the camera where you can log into the camera with a browser?

 

[greenslade007]

Hi Dan yes I can get to the camera fine. Via phone app or web browser.

It just doesn't detect the insertion of an SD card.

 

[Dan]

Thanks @greenslade007

So you also can't see the MicroSD card in the camera's storage menu when accessed with a browser?

What firmware version is the camera currently running?

 

[greenslade007]

 

[greenslade007]

It's the latest available I've done a search.

I'm told that I should be just able to put the card in and it should prompt for formatting the card. Should I try a pre formatted sd card do you know?

 

[greenslade007]

It's a Sandisk high quality memory card. I have also tried Lenovo more basic versions of both 256GB and 128GB.

 

[Dan]

Thanks,

That does look to be the latest firmware.

Can you please confirm that you have tried formatting the MicroSD when logged into the camera with a browser? (please share a screenshot of what you see in the storage management menu when logged in with a browser)