Trouble connecting DS-KH6310-W to door station

[icm76]

Hi,

please help me to connect my main station DS-KH6310-W with the door station DS-KV8102-VP. The wiring is done via a single direct UTP cable with 2 pairs for communication and 1 pair for power.

The power is on for both stations but the indoor station displays a red picture for the main door station and no "live" is displayed. Also, when I press the button on the door station, a voice message "no connection" is played.

Also, I connected the main station to my wireless LAN but how can I configure the IP address for the main door station? Only via the main station interface?

Thank you,
Catalin

 

[Phil]

I'm sorry, we're unable to help you with this - we stopped selling HikVision's door entry products as we experienced so many technical/setup issues (often support from product specialists in China was required, and unique firmware).
Please contact HikVision Tech Support and hopefully they will be able to help you resolve your issues.