Unable to get Platform access online for all cameras?

[L Bishop]

Hi there. I have 3 cameras on my system, and all was working fine. I can now for some reason not get notifications to my phone.

All my cameras on platform access are offline and I don’t know how to get them back online.

On my NVR ( DS-7608NI-I2 / 8P ) it shows the platform access is online .

NVR settings :


One of my camera settings :





Thanks in advance

 

[Phil]

How-to: - How do I take a Screenshot on a Windows PC and Attach the Screenshot to an Email

Now for most regular PC users, the ability to screenshot is a basic skill they all know how to use and when we provide technical support we often ask customers to send us screenshots to give us a better understanding of their problem, but with some less tech-savvy customers when we ask for a...

forum.use-ip.co.uk

 

[Phil]

Have you changed ISP?
Or perhaps replaced your router?

 

[L Bishop]

Thanks for the reply. Nope nothing

 

[Phil]

Is this still the same?
There have been reports of Hik-Connect server-side issues, and also with some latest updates to the App.

 

[L Bishop]

Hi there, unfortunately yes still the same.

 

[Phil]

What firmware is your NVR using please?
Is your phone Apple or Android?
Using Hik-Connect?
What version of the Hik-Connect App?

 

[L Bishop]

Thanks for the reply. I will have to have a look when home on the NVR firmware.

Apple

Yes using hik-connect

Hik - connect app version 4.26.1

 

[L Bishop]

Hi, just got some notifications through. Haven’t done anything so not sure what has happened. But hopefully it had sorted itself .

Thanks for the help