Unable to get Platform access online for all cameras?

[L Bishop]

Hi there. I have 3 cameras on my system, and all was working fine. I can now for some reason not get notifications to my phone.

All my cameras on platform access are offline and I don’t know how to get them back online.

On my NVR ( DS-7608NI-I2 / 8P ) it shows the platform access is online .

NVR settings :

One of my camera settings :

Thanks in advance

 

[Phil]

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[Phil]

Have you changed ISP?
Or perhaps replaced your router?

 

[L Bishop]

Thanks for the reply. Nope nothing

 

[Phil]

Is this still the same?
There have been reports of Hik-Connect server-side issues, and also with some latest updates to the App.

 

[L Bishop]

Hi there, unfortunately yes still the same.

 

[Phil]

What firmware is your NVR using please?
Is your phone Apple or Android?
Using Hik-Connect?
What version of the Hik-Connect App?

 

[L Bishop]

Thanks for the reply. I will have to have a look when home on the NVR firmware.

Apple

Yes using hik-connect

Hik - connect app version 4.26.1

 

[L Bishop]

Hi, just got some notifications through. Haven’t done anything so not sure what has happened. But hopefully it had sorted itself .

Thanks for the help