Recent content by Dan

Hi @ste92 The firmware you have linked to is for I-series NVRs. As your NVR is a K1 K-series NVR, you will use these firmware versions. You can update your NVR to V3.4.103_build181226

Hi @kruja Thanks for sharing. We were unaware of these new 12/16MP models. We are speaking to our Hikvision UK contact to get more information on when these will be available in the UK and which model will be available. There will probably be more information available in the New Year.

Hi @ryanh As this camera comes with a mounting bracket included/built-in that is specific to this model, I don't believe Hikvision supplies spares or replacements for this mounting bracket.

Hi @Adnet From our experience, 16TB is the largest size that is stable on most Hikvision NVRs (including the I-series model you have). Some larger sizes may work, but Hikvision hasn't done much testing with 18TB or larger HDDs, and the feedback we've had from people who have tried them is...

Hi @Victor The DS-7608NI-E2/8P NVR only supports recording up to 6MP, and its last firmware update that added new features dates to pre-2020. So this older NVR model won't support the resolution and advanced features of the latest cameras. To get the most out of upgrading your system, we...

Hi @Jjcool You would need to try contacting some sellers directly. We have done lots of digging with Hikvision in the past about what replacement dome options are available for us to stock/sell. As far as I am aware, replacement domes are not available for fisheye models like this one. I...

Hi @scooby73466 There isn't really any way to identify the password a camera is currently using. If the default passwords don't work, you will have to try a password reset and send the reset file to whoever supplied the camera or Hikvision support. There won't be any issue plugging the...

Hi @scooby73466 The DS-2CD2342WD-I may be new to you, but this model is actually quite old (roughly 10 years old). Older models like this, especially when running old firmware, may still have old default passwords set. These default passwords were made obsolete in the generation of cameras...

Thanks @Eric Man Do Dar What you have is an analog COAX camera and not an IP camera. We have very little experience with analog cameras, but looking at the specs of the TV you have, I don't think it is going to be possible to connect this camera directly to the TV. You will most likely need...

Okay, How are you connecting the IP camera to your local network? Is it plugged directly into a recorder or connected to a separate network switch? Does the TV you are using have a network port?

Hi @cjallen1 We've never sold Reolink, so I can't advise on the current quality of their product range. Maybe search some of the Reolink model numbers online to see if there are written or video reviews of them.

Hi @Eric Man Do Dar Can you please confirm the model number of your IP camera?

Hi @bradX I'm not exactly sure what you mean by "what length of wire should I leave". If you are referring to how much wire you should expose when stripping the cable to terminate it, we would usually recommend roughly 1.5 inches.

Hi @cjallen1 HiLook is Hikvision's more basic consumer range, which is aimed at small business & residential customers. I've never heard of Hizone; that sounds like it could be a Hikvision OEM/rebadged brand. The risk of purchasing OEM products is that they can often be missing some features...