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Recent content by Dan

  1. Dan

    Problem with DVR

    Thanks @Popps We would recommend updating the DVR to the latest firmware - V4.70.111 231206 - as this might resolve the issue you are seeing.
  2. Dan

    NVR Playback in the Hik-Connect showing error "no video footage found"

    Okay, You will need to access the NVR with a browser or direct monitor to check some things in the NVRs settings, this includes making sure the recording schedule & settings are configured correctly and testing the HDD for any issues. If you are not confident about how to do this, it might be...
  3. Dan

    NVR Playback in the Hik-Connect showing error "no video footage found"

    Thanks @yves Do you have access to the NVR via browser or a direct HDMI monitor? How do you have this camera configured to record? Is it recording continuously or recording by Smart Event?
  4. Dan

    NVR Playback in the Hik-Connect showing error "no video footage found"

    Hi @yves Where are you trying to access playback? Direct HDMI monitor, browser, or Hik-Connect app? Is it only one camera on the NVR that you can't see playback for or is it all of them? Have you recently updated the firmware of the NVR and/or cameras? If you have, were you aware if the...
  5. Dan

    I have 21 Cameras Connected to my NVR, Can I View All of them on One Screen?

    Hi @ashain7 Can you please confirm what NVR model you have?
  6. Dan

    How Do I get Hikvision NVR interface to show device MAC addesses

    Thanks @Leodan Have you tried looking at what @sportster has suggested? Are all the cameras directly connected to the NVR PoE ports or are they connected remotely to separate PoE Injectors/Switches? If the cameras are connected to separate PoE sources on the local network, you can use the...
  7. Dan

    How Do I get Hikvision NVR interface to show device MAC addesses

    Hi @Leodan I'm not sure if this issue has ever come up before. Why specifically do you need to identify the cameras via MAC address or serial number? Each camera should have a unique IP address to identify it, you can also change the displayed name of each camera in the image settings to the...
  8. Dan

    Hikvision web address.

    Do you have an HDMI/VGA monitor plugged into the NVR to access it or have you only ever accessed the NVR via browser?
  9. Dan

    Slow / Freezing playback on DS-7732NI-I4(B)

    Thanks @ranjster The first thing I would recommend is updating the NVR firmware as you are several versions behind the latest firmware for this model. Below are the firmware versions we recommend updating to: V4.61.000 build220507 V4.61.030 Build240123 Please update to V4.61.000 first...
  10. Dan

    Slow / Freezing playback on DS-7732NI-I4(B)

    Hi @ranjster Can you please confirm what firmware version the NVR is currently running? Can you please confirm which camera models you have connected to the NVR and the quantities of each model?
  11. Dan

    Hikvision web address.

    Hi @Shawty1984 Have you confirmed that the 192.168.0.100 is the correct IP address that is assigned to the NVR? Have you got the Hikvision SADP Tool installed on a PC that is hard-wired to the Virgin Media Hub? Can you see the NVR on the network using the SADP Tool?
  12. Dan

    Cord needed for HDD install on Hikvision NVR

    Hi @nickrv So are you missing both the power and SATA data cables from your NVR? HDD SATA cables are very common and you can get them from most computer component shops. The power cable is trickier, we have run into problems in the past when trying to source replacements because the...
  13. Dan

    What CCTV system should I get

    Hi @dabe We would recommend Hikvision as the most cost-effective option for a 16-camera system. If you already have lots of COAX/Analog cable run through the property, the easiest and lowest cost option would be to look at a Hikvision TurboHD Analog System. Traditionally, analog solutions...
  14. Dan

    SADP

    Hi @diego No information is required to access SADP, you can just download the SADP Tool from the Hikvision Website.
  15. Dan

    Problem with DVR

    Hi @Popps When you log in to the DVR and go to the System > Basic Information menu, you should see the current firmware version that the DVR is using. If you are running old firmware, this could be the cause of the strange behaviour/glitches you are seeing.
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