Recent content by johnfitzy

Running the same latest Hik-Connect version as you... I just upgraded my iPhone to iOS 18.4 and tried... Pinch to zoom still works for me in full screen landscape mode.

no? I agree somethings not copacetic.. on the other hand, who knows.

Changes you make on the NVR console GUI (TV) will not change how the PTZ camera auto-tracks... The auto-tracking is no perfect and will not work every time. Since you are using an intrusion detection event to start the auto-tracking, you can check the settings you have here on the camera GUI...

So hard to say... depends on what's it's looking at and how much light you have at night... For sure, stick to the Hikvision brand since you have a Hikvision NVR. Mine are DS-2CD2387G2-LU... these are ColorVu (color at night) cameras that work well for me, but I have lots of ambient light at...

same PTZ... 8 other Hikvision cameras and a Hikvision DS-7616NI-M2/16P NVR

GREAT!!! Good thing you figured it out as I never would have been able to help because my NVR console does not have that button!

Next, click on configuration and then "live view" on the left side of the screen:

wait.... I see you did send that picture

Click on Channel and send another picture:

hit the "X" on the PTZ menu window and send another picture... I looking to see this again...

oops... I'm meant send a picture of the whole TV screen on "live view" before you clicked configuration

Send another picture of the TV... I need to see the left side of the screen. If you use the mouse to click configuration at the top, do you get the configuration menu?

Hmm... it's not too bad if you can still see the cameras on the phone... First easiest thing to try is rebooting the NVR. What was the last thing you remember doing before this happened? Do you see the cameras if you use your computer and log into the NVR web GUI? like this:

^^^ And I just re-read your first post and see you were referring to the PoE version... my mistake

I checked the EZ-Viz website again... I see there are 2 similar models, a 1080P camera without PoE, and a 2K camera with PoE: EZVIZ H8c - Pan & Tilt Wi-Fi Camera EZVIZ H8c PoE 2K - Pan & Tilt PoE IP Camera